How do I register for the webcast?
How do I view the webcast after I've registered?
Once you've registered for your Webcast account, you can view the webcast by visiting the conference website and clicking on the Webcast link. Note that you'll need to login with your Webcast account (not your myAglow account) in order to access the Webcast page.
Is my Webcast account login the same as the myAglow account login?
No, your Webcast account and your myAglow account are different.
Can I register for the Webcast by phone?
No, Webcast registration is done through a form on the conference website only.
What happens after I register?
After you’ve filled out the form and paid with your credit card, you’ll receive an acknowledgement email.
Click on the link in the email and you’ll be taken to the the conference website, where you’ll be asked to enter the user name and password that you entered when you registered.
Once you’ve logged into your account, you’ll be directed to the Webcast page.
What if I don’t receive the activation email?
If you’ve registered for the Webcast and paid the fee, but haven’t received an acknowledgement email, do the following:
- Check your Junk Mail or Spam folder. Chances are you’ll find it there.
- If you still cannot locate the acknowledgement email, go to the the conference website and click on the Login link at the top of the page, then click on 'Forgot your password?'. You’ll be prompted to type your email (make sure and use the same one you used when registering for the Webcast). You should then receive an email with a link to reset your password.
- If none of the above works, call us at 425.775.7282 until we leave for conference on October 29 and we’ll help you out. After the 29th, use the chat on the Webcast page and we'll do our best to help you.
Will I be able to view the Webcast from any computer?
As long as the computer has an internet connection, you should be able to login to your account and view the Webcast.
Can I view the Webcast with friends or in a group?
Yes! We encourage you to get with friends to view the Webcast. It’s more fun that way and there's no additional charge for group viewing. Just make sure you are using a large enough screen or projector to accommodate the size of your group. Sound is also an important consideration. Consider purchasing an external speaker if the group is more than a few people. Generally, laptop or desktop speakers are not adequate.
Can I test my connection before the event?
Yes. If you login to your account on the conference website and access the Webcast page, there will be a test video running up until the live event begins. You may use that to test your connection, sound levels, etc.
How can I get help if I experience difficulties during the Webcast?
There will be a Help button on the Webcast page. A customer service technician will be available via chat session to answer your questions.
Are there guidelines for optimal viewing of the Webcast?
Most of your questions can be answered by visiting our Support Center at this address: https://boxcast.zendesk.com/hc/en-us